Refund policy

 

At 33Malls, your satisfaction matters. If something isn’t right, we’re here to help.

14-Day Returns

We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be in the same condition you received it
  • Unused and unworn, with original tags
  • In its original packaging
  • Accompanied by a receipt or proof of purchase


How to Start a Return (Self-Serve)

We use Shopify’s self-serve return system to make returns quick and easy.

To start a return:

  1. Log into your customer account
  2. Select the order you wish to return
  3. Submit a return request

If your return is approved, you’ll receive:

  • Return instructions
  • A return shipping label (if applicable)
  • Details on where to send your item

Items sent back without an approved return request will not be accepted.

If you need help at any time, contact us through out contact form at 33malls.com:

Contact


Damages & Issues

Please inspect your order upon delivery.

If your item is:

  • Defective
  • Damaged
  • Incorrect

Contact us within 48 hours of delivery at Contact, including photos if possible, so we can resolve the issue quickly.


Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care or hygiene products
  • Hazardous materials, flammable liquids, or gases
  • Digital downloads

Sale items and gift cards are non-refundable.

If you’re unsure whether your item qualifies, please contact us before submitting a return.

 

Exchanges

We do not offer direct exchanges.

The fastest way to get a different item is to:

  1. Return the original item
  2. Place a new order once the return is approved

 

European Union – 30-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 30 days, for any reason and without justification.

Returned items must:

  • Be unused and unworn
  • Include original packaging and tags
  • Include proof of purchase

 

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

If approved:

  • Refunds are issued to your original payment method
  • Processing time: up to 10 business days

Please note:

  • Banks and credit card providers may take additional time to post the refund

If 15 business days have passed since your return was approved and you haven’t received your refund, contact us

 

Our Commitment

We aim to make every return simple, fair, and transparent — because shopping at 33Malls should always feel risk-free.


.